Pure incompitance

I app**** for a cheque account online( during march), thinking it will be more convinient than going to the bank. A lady called me to complete the application process and switch my debit orders. I got an sms notification that my debit orders have been sucessfully switched. I never got a confirmation for a card application. When i called in to check if my card has been delivered to my desired branch they branch told me there is no card application. and i should visit any of their branches to order a card. I went to Balfour Mall to order a card and they said their systems are offline and they will do a manual application and will get back to me. But to this day no one has contacted me. Today i called their call centre to query the card application Firts their IVR system asks you to enter your details but every consultant i speak to asks for my banking details. why? i spoke to a few consultants and go transfared to their card division which said they do not see any card order, and will transfare me to the relevent division to order the card but got transfared to the main number that asked me to enter my details again. Can this be resolved or should i switch to FNB.