Pure Incompetence

Recently joined Stansure vehicle insurance and have been waiting for stickers and booklets since 25th October. We are in December now and every time I use my airtime to call its empty promises and incompetency of their employees. I am starting to wonder if it is so difficult for them to send me MERE documentation how difficult will it be for them to pay out my claims when I am involved in accident? It is these little things that counts, here is my policy number SHS ********** 62 send the damn papers before I take my business elsewhere!