Pure frustration

Over the passed two months I have experienced the worst customer service from this bank. From them not knowing how to deal with a **** to them saying Im debt review when I've never app**** or signed anything relating to debt review. I honestly can't deal with them anymore. The people that work at their debt review department seem to be as clueless as their ***** department. So all in all, I have lost just over R20k and there is nothing being done by this bank!