RR
Roelf R

1 reviews | Active since Aug 2016

20 Aug 2016, 07:30

Purchases made on a 2 year Closed Account.

<p>I have closed by Credit Card in 2014, In 2016 a purchase have gone through on a closed account. Contacting Standard bank on the 1st of July and spending over 2 hours on the phone and waiting 48 hours for my query to be resolved, a 1056 hours later i was contacted informing me my query is still under investigation. Today i'm informed that i have been handed over. I have been transferred back and forth between Card Devison, ***** Line, Customer care several times.</p>

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Replies (1)
Standard Bank
Standard Bank's reply22 Aug 2016, 11:55
Official

Good day Roelf Van Rooyen

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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