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Marcel B

1 reviews | Active since Nov 2017

10 Nov 2017, 16:02

PUBLISHED LIES

Standard banks oromotion 2 days / 48 hrs and the money from Revolving credit available. Every day I was informed when I required that I will get a phone call the afternoon. It is now day 5 and after I went in to enquire again I was told they require another paper. REALLY 5 DAYS. You caused me to miss the deal of the century. Youre published time frame and actuall time taken is a LIE. LIE. LIE. LIE. LIE and you do not give feed back.... I had fait in tou but you made me miss the deal of a life time with your **** customer feedbac****!!!

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Replies (4)
Standard Bank
Standard Bank's reply10 Nov 2017, 22:23
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly email us on the below email address with your account or ID number in order for us to escalate your matter further.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Simphiwe Mtolo

Complaint Resolution Centre
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*** (fax)
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Best regards,

MB
Marcel B's update10 Nov 2017, 23:36
Reviewer Update
All that can happen now is the process going the normal 2 - 5 days. This apprears to be the industry norm.
Standard Bank
Standard Bank's reply10 Nov 2017, 23:49
Official

Thank you for posting your comments. Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
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*** (fax)
***

Best regards,

Standard Bank
Standard Bank's reply13 Nov 2017, 16:14
Official

Dear Marcel

Thanks for taking the call and allowing the opportunity to resolve the matter.

Kind regards
Complaint Resolution Centre
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*** (fax)
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Best regards,