Public recipient for SBSA Home Loans incorrect all of a sudden

Item: Standard Bank
Rating: 1
Author: Roger B

I have been making additional scheduled payments to my Standard Bank home loan for months now, this month I get a error message from FNB saying that the public recipient I have been using doesn't have updated info.

Please investigate and advise what am I supposed to now use and why I wasn't notified of the change early enough to adjust.

This is not TCF seriously! Very inconvenient.

See below from FNB: The error for the payment is “invalid recipient ” , kindly check with Standard bank if they updated their public recipient details on their end. We have also logged with our service suite to check with our digital team.

Helpful (0)

Replies (4)

Standard Bank's replyOfficial

28 Sept 2020, 15:37

Hello Roger

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
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Standard Bank's reply28 Sept 2020, 15:37

Official

Hello Roger

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
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Roger B's updateReviewer Update

28 Sept 2020, 15:37

Thanks!

Roger B's update28 Sept 2020, 15:37

Reviewer Update

Thanks!

Standard Bank's replyOfficial

07 Oct 2020, 14:04

Good day Roger,

I trust this email finds you well.

Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.

Kindly note that response has been sent to your email address on 07/10/2020.

Kind regards

Complaint Resolution Centre

Standard Bank's reply07 Oct 2020, 14:04