1 reviews | Active since Oct 2011
PTP in Place - But I still get nasty emails
Personal Loan: Firstly it took me over a month to speak to an actual person regarding the fact that I am now unemployed and unable to pay my loan back. When I did, we made arrangements for a PTP, which I have been paying. Then i get a nasty letter saying I have 10 days to pay back the loan. As ALWAYS i send an email asking why as I have a PTP in place which should be recorded. Yet again, I get the usual BS. I must first confirm who the HECK I am blah blah. You are quick to know who I am when an amount is outstanding. I want an actual BANK person, a HUMAN, NOT a ROBOT to call me and explain why I have received a nasty letter when a PTP is in place and I am paying? According the CPA, as long as there is a PTP in place AND I AM PAYING, a creditor has no right to make demands or hand me over.
Thank you for reaching out to us.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for reaching out to us.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards,
Standard Bank Hello Peter Team
***
This bank is very quick with emails of demands and SMS but to actually do their work is a bit of a challenge.
This bank is very quick with emails of demands and SMS but to actually do their work is a bit of a challenge.