ME
Mark E
1 reviews | Active since Feb 2023
03 Dec 2023, 11:09
Proving their useless customer service ratinga
Would give zero rating if I could.
Absolutely pathetic service. Impossible to speak to anyone. "Ypu ate 150 in the queue, please hold or request a call back" opt for call back and no one ever calls.... New card is sent out, half the features work the rest is a struggle. No one at standard bank van assist. And now I am expected to go sit in a branch wasting my time and money again... nit to mention all the time and money wasted on calls so far with no results.
No wonder you received the lowest customer service rankings among get banks. Because you are useless at it.
Helpful (0)
Replies (14)0
Replies (14)
Standard Bank's replyOfficial
03 Dec 2023, 11:29Dear Mark
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Dec 2023, 11:29
Official
Dear Mark
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
ME
Mark E's updateReviewer Update
03 Dec 2023, 18:24It's amazing how fast you guys can reply on these platforms to try save face bit it doesn't help the fact or improve on the daily poor service the bank gives...
Maybe employ better people for day to day banking so it doesn't reach this point of irritated angry customers.
I would have preferred a response from the correct departments in time instead of having to resort to this and all I have from this is an empty response from you and still no result a week later from when the issue began.
Maybe employ better people for day to day banking so it doesn't reach this point of irritated angry customers.
I would have preferred a response from the correct departments in time instead of having to resort to this and all I have from this is an empty response from you and still no result a week later from when the issue began.
ME
Mark E's update03 Dec 2023, 18:24
Reviewer Update
It's amazing how fast you guys can reply on these platforms to try save face bit it doesn't help the fact or improve on the daily poor service the bank gives...
Maybe employ better people for day to day banking so it doesn't reach this point of irritated angry customers.
I would have preferred a response from the correct departments in time instead of having to resort to this and all I have from this is an empty response from you and still no result a week later from when the issue began.
Maybe employ better people for day to day banking so it doesn't reach this point of irritated angry customers.
I would have preferred a response from the correct departments in time instead of having to resort to this and all I have from this is an empty response from you and still no result a week later from when the issue began.
Standard Bank's replyOfficial
03 Dec 2023, 20:20Dear Mark,
We value your loyalty and appreciate your patience in this matter. Our team is committed to making every customer experience a positive one, and we will work diligently to regain your trust. Please bear with us as we address this concern internally.
If there's anything specific, we can assist you with at this time, or if you have any further questions or suggestions, please don't hesitate to reach out to us. We are here to ensure your needs are met, and we will go above and beyond to rectify any inconvenience caused.
We look forward to resolving your concerns and serving you better in the future.
Kindest regards
Standard Bank Hello Peter Team
***
We value your loyalty and appreciate your patience in this matter. Our team is committed to making every customer experience a positive one, and we will work diligently to regain your trust. Please bear with us as we address this concern internally.
If there's anything specific, we can assist you with at this time, or if you have any further questions or suggestions, please don't hesitate to reach out to us. We are here to ensure your needs are met, and we will go above and beyond to rectify any inconvenience caused.
We look forward to resolving your concerns and serving you better in the future.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Dec 2023, 20:20
Official
Dear Mark,
We value your loyalty and appreciate your patience in this matter. Our team is committed to making every customer experience a positive one, and we will work diligently to regain your trust. Please bear with us as we address this concern internally.
If there's anything specific, we can assist you with at this time, or if you have any further questions or suggestions, please don't hesitate to reach out to us. We are here to ensure your needs are met, and we will go above and beyond to rectify any inconvenience caused.
We look forward to resolving your concerns and serving you better in the future.
Kindest regards
Standard Bank Hello Peter Team
***
We value your loyalty and appreciate your patience in this matter. Our team is committed to making every customer experience a positive one, and we will work diligently to regain your trust. Please bear with us as we address this concern internally.
If there's anything specific, we can assist you with at this time, or if you have any further questions or suggestions, please don't hesitate to reach out to us. We are here to ensure your needs are met, and we will go above and beyond to rectify any inconvenience caused.
We look forward to resolving your concerns and serving you better in the future.
Kindest regards
Standard Bank Hello Peter Team
***
ME
Mark E's updateReviewer Update
04 Dec 2023, 09:36You have some amazing staff in Herm**** branch. Pity you can't train your call centre staff the same. Also means I've wasted half an hour of my and Mt colleagues time being away from work to sort this.
Now, when will I receive the call back requested numerous times since last week Wednesday to verify and activate my tap to pay services!
Now, when will I receive the call back requested numerous times since last week Wednesday to verify and activate my tap to pay services!
ME
Mark E's update04 Dec 2023, 09:36
Reviewer Update
You have some amazing staff in Herm**** branch. Pity you can't train your call centre staff the same. Also means I've wasted half an hour of my and Mt colleagues time being away from work to sort this.
Now, when will I receive the call back requested numerous times since last week Wednesday to verify and activate my tap to pay services!
Now, when will I receive the call back requested numerous times since last week Wednesday to verify and activate my tap to pay services!
Standard Bank's replyOfficial
04 Dec 2023, 09:40Hi Mark
Please allow our team time to look into the matter and we will get back to you.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Please allow our team time to look into the matter and we will get back to you.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Dec 2023, 09:40
Official
Hi Mark
Please allow our team time to look into the matter and we will get back to you.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Please allow our team time to look into the matter and we will get back to you.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
ME
Mark E's updateReviewer Update
04 Dec 2023, 18:21I don't give a hoot how frustrated you may get with my public replies... people need to see that your words on helopeter are just empty promises and confirmation if Stabdard Banks poor service delivery....
A lady called me today and promised to sort my tap to pay problems and she would do it right away.... I'm still eaiting since this morning.
The kind staff in branch tried to fix my card but I just tried to draw cash and guess what.... it still says pin entered incorrectly too many times but I can sign in and access all my accou t info and make changes on the ATM BUT draw cash and then NOPE... code is wrong apparently.. so I had to do a cash send.
You guys are an absolute joke.
Helopeter should allow us to give negative ratings.
A lady called me today and promised to sort my tap to pay problems and she would do it right away.... I'm still eaiting since this morning.
The kind staff in branch tried to fix my card but I just tried to draw cash and guess what.... it still says pin entered incorrectly too many times but I can sign in and access all my accou t info and make changes on the ATM BUT draw cash and then NOPE... code is wrong apparently.. so I had to do a cash send.
You guys are an absolute joke.
Helopeter should allow us to give negative ratings.
ME
Mark E's update04 Dec 2023, 18:21
Reviewer Update
I don't give a hoot how frustrated you may get with my public replies... people need to see that your words on helopeter are just empty promises and confirmation if Stabdard Banks poor service delivery....
A lady called me today and promised to sort my tap to pay problems and she would do it right away.... I'm still eaiting since this morning.
The kind staff in branch tried to fix my card but I just tried to draw cash and guess what.... it still says pin entered incorrectly too many times but I can sign in and access all my accou t info and make changes on the ATM BUT draw cash and then NOPE... code is wrong apparently.. so I had to do a cash send.
You guys are an absolute joke.
Helopeter should allow us to give negative ratings.
A lady called me today and promised to sort my tap to pay problems and she would do it right away.... I'm still eaiting since this morning.
The kind staff in branch tried to fix my card but I just tried to draw cash and guess what.... it still says pin entered incorrectly too many times but I can sign in and access all my accou t info and make changes on the ATM BUT draw cash and then NOPE... code is wrong apparently.. so I had to do a cash send.
You guys are an absolute joke.
Helopeter should allow us to give negative ratings.
Standard Bank's replyOfficial
04 Dec 2023, 20:56Dear Mark
We regret the delay in resolving this matter.
We will follow up with our team and we will be in touch with further feedback.
Once again our humble apologies for the inconvenience experienced.
Kindest regards
Standard Bank Hello Peter Team
***
We regret the delay in resolving this matter.
We will follow up with our team and we will be in touch with further feedback.
Once again our humble apologies for the inconvenience experienced.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Dec 2023, 20:56
Official
Dear Mark
We regret the delay in resolving this matter.
We will follow up with our team and we will be in touch with further feedback.
Once again our humble apologies for the inconvenience experienced.
Kindest regards
Standard Bank Hello Peter Team
***
We regret the delay in resolving this matter.
We will follow up with our team and we will be in touch with further feedback.
Once again our humble apologies for the inconvenience experienced.
Kindest regards
Standard Bank Hello Peter Team
***
ME
Mark E's updateReviewer Update
05 Dec 2023, 10:03So, just now.. a lady from customer service calls and asks if I am sorted. Well no, ma'am, I'm not... she then puts me through the the customer service help desk where I am told to wait on hold.
No Standard bank! That is not what you advertise. I need a call from the correct division who can activate my card on Samsung pay and lift the hold on my card at atm's that is still a fault even after my bank branch appeared to fix everything with rhe new card yesterday.
I went into branch as requested and wasted more of my time for what appears to be a no further positive result.
Wow, what a frustrating ride. And again, standard bank proving their low customer service ratings.
Hello Peter, you really need to introduce negative star ratings.
No Standard bank! That is not what you advertise. I need a call from the correct division who can activate my card on Samsung pay and lift the hold on my card at atm's that is still a fault even after my bank branch appeared to fix everything with rhe new card yesterday.
I went into branch as requested and wasted more of my time for what appears to be a no further positive result.
Wow, what a frustrating ride. And again, standard bank proving their low customer service ratings.
Hello Peter, you really need to introduce negative star ratings.
ME
Mark E's update05 Dec 2023, 10:03
Reviewer Update
So, just now.. a lady from customer service calls and asks if I am sorted. Well no, ma'am, I'm not... she then puts me through the the customer service help desk where I am told to wait on hold.
No Standard bank! That is not what you advertise. I need a call from the correct division who can activate my card on Samsung pay and lift the hold on my card at atm's that is still a fault even after my bank branch appeared to fix everything with rhe new card yesterday.
I went into branch as requested and wasted more of my time for what appears to be a no further positive result.
Wow, what a frustrating ride. And again, standard bank proving their low customer service ratings.
Hello Peter, you really need to introduce negative star ratings.
No Standard bank! That is not what you advertise. I need a call from the correct division who can activate my card on Samsung pay and lift the hold on my card at atm's that is still a fault even after my bank branch appeared to fix everything with rhe new card yesterday.
I went into branch as requested and wasted more of my time for what appears to be a no further positive result.
Wow, what a frustrating ride. And again, standard bank proving their low customer service ratings.
Hello Peter, you really need to introduce negative star ratings.
Standard Bank's replyOfficial
05 Dec 2023, 10:18Hi Mark
Thank you for getting back to us, we will revert with feedback as soon as possible .
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us, we will revert with feedback as soon as possible .
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Dec 2023, 10:18
Official
Hi Mark
Thank you for getting back to us, we will revert with feedback as soon as possible .
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us, we will revert with feedback as soon as possible .
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
06 Dec 2023, 09:26Dear Mark
We appreciate you taking our call.
Please be aware that we will wait for you to let us know if everything with Samsung Pay is in order.
We're eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
We appreciate you taking our call.
Please be aware that we will wait for you to let us know if everything with Samsung Pay is in order.
We're eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Dec 2023, 09:26
Official
Dear Mark
We appreciate you taking our call.
Please be aware that we will wait for you to let us know if everything with Samsung Pay is in order.
We're eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
We appreciate you taking our call.
Please be aware that we will wait for you to let us know if everything with Samsung Pay is in order.
We're eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
ME
Mark E's updateReviewer Update
06 Dec 2023, 11:08Thank you. at 8h55 this morning the NFT tap to pay was finally activated.
Now just the blocked pin for cash withdrawals only that I believe I now have to find time to return o branch to get sorted. A second trip into branch and more than likely another long wait.
Now just the blocked pin for cash withdrawals only that I believe I now have to find time to return o branch to get sorted. A second trip into branch and more than likely another long wait.
ME
Mark E's update06 Dec 2023, 11:08
Reviewer Update
Thank you. at 8h55 this morning the NFT tap to pay was finally activated.
Now just the blocked pin for cash withdrawals only that I believe I now have to find time to return o branch to get sorted. A second trip into branch and more than likely another long wait.
Now just the blocked pin for cash withdrawals only that I believe I now have to find time to return o branch to get sorted. A second trip into branch and more than likely another long wait.
Standard Bank's replyOfficial
06 Dec 2023, 13:04Dear Mark
Please confirm which branch you will be visiting so we can set up an appointment for you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Please confirm which branch you will be visiting so we can set up an appointment for you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Dec 2023, 13:04
Official
Dear Mark
Please confirm which branch you will be visiting so we can set up an appointment for you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Please confirm which branch you will be visiting so we can set up an appointment for you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
ME
Mark E's updateReviewer Update
06 Dec 2023, 15:05Herm**** branch, western cape please. 12pm Friday or 12pm Monday please.
ME
Mark E's update06 Dec 2023, 15:05
Reviewer Update
Herm**** branch, western cape please. 12pm Friday or 12pm Monday please.
Standard Bank's replyOfficial
08 Dec 2023, 11:32Dear Mark
Our team has emailed back in response.
Please review and respond accordingly.
We're eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
Our team has emailed back in response.
Please review and respond accordingly.
We're eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Dec 2023, 11:32
Official
Dear Mark
Our team has emailed back in response.
Please review and respond accordingly.
We're eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
Our team has emailed back in response.
Please review and respond accordingly.
We're eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***