Property sold, but the bond still follows me Poor service and no communication.

Dear Sir/Madam, I am writing to formally lodge a complaint regarding the ongoing issue with my home loan account related to a property that was sold in 2024. Despite the property having been successfully transferred to the new owner and no longer being registered under my name, I am still receiving statements reflecting an outstanding bond amount. This is both concerning and unacceptable. It has now been approximately five months since I first raised this matter, yet I have not received any meaningful feedback, resolution, or communication from Standard Bank. I have also been verbally informed by a Standard Bank employee Thabiso Maleka that the property is no longer linked to my name, which further confirms that the continued billing is incorrect and his last update was they're busy investigating. The lack of response and failure to resolve this issue has caused unnecessary stress and confusion. I kindly request that this matter be urgently investigated and corrected. Specifically, I require:

Immediate clarification on why the bond account is still reflecting an outstanding balance. Written confirmation that the property is no longer registered under my name. Closure or rectification of the bond account linked to the sold property. Written feedback on the outcome of this investigation.

Please treat this matter with urgency. If no resolution is provided promptly, I will have no choice but to escalate this complaint further through the appropriate regulatory channels. I trust that Standard Bank will address this matter swiftly and provide the necessary assistance.