Proof of residence, twice

<p>My card expired, so I went to the bank to order a new one. They told me that they needed my proof of residence as well as a pay slip. Both of these I gave to them about a year ago when I opened my account, but apparently they lost it. After alot of trouble, I finally found a proof of residence wich is acceptable, because the one that I usually use, that is usually accepted everywhere else, is not good enough for standard bank, After 2 more visits of them denying my proof of residence, the new problem was that my cellphone number was wrong on the system, and according to them I already have a checque card. I told the consultant that I do not have one, but he was actually arrogant enough to argue with me and tell me that I do have one. Then he told me to come back the following day to finish ordering one. This is where I put my foot down and told him that I was already there 4 times, and I am not going anywhere before they don't order my card. After spending 20 minutes chatting to a person on the phone, he eventually ordered my card, and the ripped up my proof of residence, so I really hope he scanned it in or something. His name is Ronald Cwaile.</p> <p>In this whole process, my father's bank manager told me she would help me and that she would phone me, which she never did. Then I tried to phone her, but she didn't answer. Her name is Sharon Titus.</p> <p> </p> <p>To summarise, this is my problems with Standard Bank. They lose my proof of residence, but expect me to trust them with my money? They lose my proof of residence, but then it becomes my problem. They should fix their own mistakes. They do not accept proof of residnece that is accepted everywhere else. They chat on the phone while helping clients. It took them more than an hour to help me (chatting included) and expect me to come back another time because they want to go home. And they promise to call, but never do.</p> <p> </p> <p>I am very dissapointed and I expect that action be taken. If not, I will take my business elsewhere and I suggest to all readers to do the same.</p>