CR
Cyril R

1 reviews | Active since Apr 2014

04 Aug 2016, 14:56

Proof of payment is never by the way, its always urgent !

<p>I made payment to a supplier for urgent stock and i am still waiting for the proof of payment email. It took awhile so i requested another with a different email adress as the recipient of the pop. Over two hours later and still nothing. this is not acceptable. i called your call centre and spoke to Kgomotso, he was then told by his teamleader to tell me to call prestige banking dept. like that will solve anything ! i want to know why it didnt work and even tho it is a couple of rands i want my money back. Standard bank is really becoming a joke with poor customer services tendencies.</p>

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Replies (1)
Standard Bank
Standard Bank's reply08 Aug 2016, 08:13
Official

Good day Cyril

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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