NK
Nombuyiselo K
1 reviews | Active since May 2019
25 Jan 2020, 13:39
Proof of payment declined
I have been on the line with standard bank for 45 minutes. All I want is a proof of payment for an online purchase. I got through to transactional banking they transfered me too internet banking depr, apparently but my call kept routing back too transactional banking. Apparently they were experiencing high call volume. They cannot help me, they never dealt with a client requesting proof of payment for online card purchase. I'm shook
Now, I need this document to send to university so I can get my refund as I paid my fees twice in error.
What happened to the old Standard bank team that was so friendly and helpful.
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Standard Bank's replyOfficial
26 Jan 2020, 06:01 Hello Nombuyiselo
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
********** ********** (fax)
***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
********** ********** (fax)
***********
Standard Bank's reply26 Jan 2020, 06:01
Official
Hello Nombuyiselo
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
********** ********** (fax)
***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
********** ********** (fax)
***********