SDC
Shelley-Anne Da Costa

1 reviews | Active since Mar 2009

29 May 2015, 13:57

Proof of payment

I closed my standardbank account last year because they would not give me a good interest rate on my car and the interest rate seemed to increase instead of decrease each time I spoke to a consultant.<br> <br> That aside I need proof of payment to say that I paid the University of Johannesburg from January to August 2014. I went into the branch and provided all my details and I was told I would receive the statements within 3 working days. I called the call centre this morning and was given a reference GVS1347 and told they would email the statements immediately. I called again later in the day was given reference no KVS3017 put through to two different people and was then told I would need to either get the statements for the branch or pay R250.00 which was never communicated to me. I then called the branch and was told I would be called back in a few minutes. It has been two hours nobody has called me and nobody has emailed my statements to me and I need this before Monday morning.<br>

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Replies (1)
Standard Bank
Standard Bank's reply01 Jun 2015, 09:40
Official
Hello shelleya,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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