Proof of identity query

Only with STD Bank for over a week, and I am already fully experiencing their extremely poor customer service.

First, I struggled getting a simple proof of banking letter resent.

Second, I called in multiple times. After decades of waiting to speak to a consultant, she drops phone before answering a question.

All I want to know is if I can use my passport or driver’s license when collecting my Ucount card and Cheque account card.