EW
Emile W
1 reviews | Active since Mar 2013
13 Sept 2022, 13:12
Promises they cant keep
My last message from them was, a consultant will come back to me, but all I got was a sms "Standard Bank: Diensversoek nr. *** wat teen 21.09.2022 afgehandel moet wees, is nou aktief. Navrae: ***." What does that means I have to call again in, and hang on for another hour to 2 hours to get assisted, and here they promise "We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency" what urgency is there if they dont make time for a call to me to follow up
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
13 Sept 2022, 13:19Good day Charlton
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply13 Sept 2022, 13:19
Official
Good day Charlton
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
EW
Emile W's updateReviewer Update
13 Sept 2022, 13:46I made contact with the number provided on the sms and was referred to MBD attorneys, who confirmed that they dont see a Standard Bank Account listed under my name out outstanding accounts, also that all my accounts are paid up, this is what I feared, the cat and mouse game, cause clearly Standard Bank does not know what they are doing
EW
Emile W's update13 Sept 2022, 13:46
Reviewer Update
I made contact with the number provided on the sms and was referred to MBD attorneys, who confirmed that they dont see a Standard Bank Account listed under my name out outstanding accounts, also that all my accounts are paid up, this is what I feared, the cat and mouse game, cause clearly Standard Bank does not know what they are doing
Standard Bank's replyOfficial
13 Sept 2022, 13:58Good day Charlton
We can assure you that our team is working on this matter.
We will provide feedback to you as soon as we receive same from our team.
Our sincere apologies for the inconvenience experienced.
Kind regards
Standard Bank Help Centre
***
We can assure you that our team is working on this matter.
We will provide feedback to you as soon as we receive same from our team.
Our sincere apologies for the inconvenience experienced.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply13 Sept 2022, 13:58
Official
Good day Charlton
We can assure you that our team is working on this matter.
We will provide feedback to you as soon as we receive same from our team.
Our sincere apologies for the inconvenience experienced.
Kind regards
Standard Bank Help Centre
***
We can assure you that our team is working on this matter.
We will provide feedback to you as soon as we receive same from our team.
Our sincere apologies for the inconvenience experienced.
Kind regards
Standard Bank Help Centre
***