JR
Jacques R

1 reviews | Active since Oct 2017

16 Oct 2017, 14:08

Promises Promises

I moved my Home Loan to Standard Bank with the agreement of additional funds to be made available to settle my Credit Card and Loan at Standard Bank ass-well.

The Loan was approved, the bond registered and then the additional R200k required was withheld, after discussions they agreed on making R100k available, but the house needs to be repainted and who knows what else after the assessor was there.

I used the funds available to repaint and at a huge expense ass-well! After that exercise I app**** for the additional funds, the Assessor gave the house a good report and stated Large House well maintained. After a month I was told that the bond must be at Standard Bank for at least a year for Me to qualify for the additional funds.

I waited until the year was over and asked for a review, no review was possible so I had to re-apply. I re app**** and was told I cannot afford the payment or something like that, which is why I need the money to settle my short term loans and credit card that is with Standard Bank in the first place!!

I get the feeling Standard Bank wants us to be over indebted in short term loans and credit cards as the interest rate is much higher on them than on the bond!

At first they were all for the plan, in the end they have no interest in Customers, as long as they can make money from you they will milk you for every cent!!

PS The bond registered is below the current value of the House.

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Replies (3)
Standard Bank
Standard Bank's reply16 Oct 2017, 21:09
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Thoko Kubheka

Complaint Resolution Centre
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*** (fax)
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JR
Jacques R's update17 Oct 2017, 13:40
Reviewer Update
Thank You for contacting me Standard Bank, we have agreed upon a way forward, will let you know if this has been resolved soon.
Standard Bank
Standard Bank's reply17 Oct 2017, 14:07
Official

Dear Jacques

Thank you for taking our call.

Regards,

Complaint Resolution Centre

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