Promises not kept

Like a good citizen, I went into Standard Bank Northcliff around May / June 2015 and FICA'd my account and was assured by the lady that assisted me, that all Standard Bank Divisions will be updated. I called the credit card division around the 10/08/2015 and found out that my details had not been updated with them. I then logged a complaint on Standard Bank's website on the 11/08/2015 providing my contact details. I received a response on the 16/08/2015, 5 DAYS LATER, from a Lerato from Customer Relations, requesting my ID number. HOW'S THAT FOR TURN AROUND TIME!!!<br> Considering the amount of ***** and phishing that is going around I rep**** that I was not comfortable providing my ID number on a unconfirmed e-mail. <br> I had not even got a phone call from the day of my intitial complaint. I requested a call in my reply to Lerato's e-mail but I will not hold my breath.