MB
Mike B
1 reviews | Active since Dec 2019
24 Jun 2023, 11:08
Promises from Standard bank
My sim card was lost after replacing it with a European SIM card. When I tried to draw cash from ATM, I was informed of a problem. Contacting Standard Bank, I was informed that my banking activities were blocked; I can still not draw cash since June 12. I only had a small amount of cash running out very quickly. After numerous requests, I was now June 24, informed that I needed to allow Standard Bank until June 30 to resolve the problem
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
24 Jun 2023, 11:19Dear Mike
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply24 Jun 2023, 11:19
Official
Dear Mike
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
MB
Mike B's updateReviewer Update
24 Jun 2023, 12:05Thank you for a speedy reply, I am sorry I had to go this way to (hopefully) get a better service
MB
Mike B's update24 Jun 2023, 12:05
Reviewer Update
Thank you for a speedy reply, I am sorry I had to go this way to (hopefully) get a better service
Standard Bank's replyOfficial
24 Jun 2023, 13:35Dear Mike,
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. Our team will be in touch. Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. Our team will be in touch. Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply24 Jun 2023, 13:35
Official
Dear Mike,
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. Our team will be in touch. Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. Our team will be in touch. Kindest regards, Standard Bank Hello Peter Team ***