Promised Documents that never arrived

Item: Standard Bank
Rating: 2
Author: Magnus A

Call desk agent took my Id number as well as my email address and promised that forms will be sent within 10 minutes. Call desk Agent confirmed the spelling of my surname therefore had to access my account.<br> <br> I insist that the name of this agent be determined from who accessed my account and be held responsible for not keeping his promise.

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Replies (1)

Standard Bank's replyOfficial

10 Jul 2015, 08:24

Hello zabzoo,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply10 Jul 2015, 08:24

Official