BK
Binta K
1 reviews | Active since Mar 2012
07 Oct 2024, 16:19
Promise not kept
Good day,
After I thought my issue was resolved, I am still facing the same issue. I was promised that the would be put on some kind of hold so I can catch up with the arrears and once that's done. I have to go through to the branch to have it closed or reactivate it.
We agreed I will pay R150 unntil I am caught up, but as uou can see I am still being charged the R69 overdraft fee :-(.
Please guys, I have been a customer for many years and the one time I am facing some financial difficulties this is how I get treated.
Please at least stick to your word not for Hello Peter review but for my sanity. Why make a promise you cannot keep :-(. I kept my end of the deal
I am not sure if it were Nomthandazo who called me that day or if it was somone else. Unfortunately I didn't get the name.
I sent an email to ********, and *** on the 1-October 2024 but to no avail.
Regards, Binta Kabwiz
Helpful (0)
Replies (16)0
Replies (16)
Standard Bank's replyOfficial
07 Oct 2024, 16:57Good day Binta.
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Oct 2024, 16:57
Official
Good day Binta.
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
BK
Binta K's updateReviewer Update
10 Oct 2024, 10:13No one has gotten back to me. I received an email that my case was closed as they tried calling me but could not get hold of me.
No replies to my emails, no missed calls.
All I want is for the promise to allow me to catch up with the arrears to be kept.
No replies to my emails, no missed calls.
All I want is for the promise to allow me to catch up with the arrears to be kept.
BK
Binta K's update10 Oct 2024, 10:13
Reviewer Update
No one has gotten back to me. I received an email that my case was closed as they tried calling me but could not get hold of me.
No replies to my emails, no missed calls.
All I want is for the promise to allow me to catch up with the arrears to be kept.
No replies to my emails, no missed calls.
All I want is for the promise to allow me to catch up with the arrears to be kept.
Standard Bank's replyOfficial
10 Oct 2024, 10:57Dear Binta,
This matter is receiving our attention.
Please be on the look out for further feedback.
Sorry for the inconvenience experienced.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
This matter is receiving our attention.
Please be on the look out for further feedback.
Sorry for the inconvenience experienced.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Oct 2024, 10:57
Official
Dear Binta,
This matter is receiving our attention.
Please be on the look out for further feedback.
Sorry for the inconvenience experienced.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
This matter is receiving our attention.
Please be on the look out for further feedback.
Sorry for the inconvenience experienced.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
BK
Binta K's updateReviewer Update
15 Oct 2024, 09:00A week later and NO BODY FROM STANDARD BANK has either called me or emailed me with a way forward. This is not fair :-(
BK
Binta K's update15 Oct 2024, 09:00
Reviewer Update
A week later and NO BODY FROM STANDARD BANK has either called me or emailed me with a way forward. This is not fair :-(
Standard Bank's replyOfficial
15 Oct 2024, 09:32Hi Binta
We will follow up and get back to you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will follow up and get back to you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Oct 2024, 09:32
Official
Hi Binta
We will follow up and get back to you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will follow up and get back to you.
Kindest regards,
Standard Bank Hello Peter Team
***
BK
Binta K's updateReviewer Update
18 Oct 2024, 10:08AGAIN, NO ONE FROM STANDARD BANK has bothered to call/ email or nay kind of communication.
Its seems this so called investigation is more complicated than a ******** case.
I kept my part of the deal, no one wants to help me resolve this matter. I am therefore not making payment as promised as well. Maybe then someone will bother to make contact.
Its seems this so called investigation is more complicated than a ******** case.
I kept my part of the deal, no one wants to help me resolve this matter. I am therefore not making payment as promised as well. Maybe then someone will bother to make contact.
BK
Binta K's update18 Oct 2024, 10:08
Reviewer Update
AGAIN, NO ONE FROM STANDARD BANK has bothered to call/ email or nay kind of communication.
Its seems this so called investigation is more complicated than a ******** case.
I kept my part of the deal, no one wants to help me resolve this matter. I am therefore not making payment as promised as well. Maybe then someone will bother to make contact.
Its seems this so called investigation is more complicated than a ******** case.
I kept my part of the deal, no one wants to help me resolve this matter. I am therefore not making payment as promised as well. Maybe then someone will bother to make contact.
Standard Bank's replyOfficial
18 Oct 2024, 10:12Hi Binta
We apologies for the delay getting back to you. We will follow up and get back to you.
Please be on the look out for a call from our team.
We apologies for the delay getting back to you. We will follow up and get back to you.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply18 Oct 2024, 10:12
Official
Hi Binta
We apologies for the delay getting back to you. We will follow up and get back to you.
Please be on the look out for a call from our team.
We apologies for the delay getting back to you. We will follow up and get back to you.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
BK
Binta K's updateReviewer Update
24 Oct 2024, 08:40If this is not a sign that my issue is just not being considered, then I really don;t know.
Dear Standard bank, I know I am just a drop in the ocean but I have been with this bank for so many years and honestly never did I imagine it will take over 3 months, broken promises to get this matter resolved.
Unbelievable is an understatement of the century. I will not be making any payment. I will and have record of all communications, Its' unfortunate I deleted the initial review on here as I thought my issue was resolved....
Dear Standard bank, I know I am just a drop in the ocean but I have been with this bank for so many years and honestly never did I imagine it will take over 3 months, broken promises to get this matter resolved.
Unbelievable is an understatement of the century. I will not be making any payment. I will and have record of all communications, Its' unfortunate I deleted the initial review on here as I thought my issue was resolved....
BK
Binta K's update24 Oct 2024, 08:40
Reviewer Update
If this is not a sign that my issue is just not being considered, then I really don;t know.
Dear Standard bank, I know I am just a drop in the ocean but I have been with this bank for so many years and honestly never did I imagine it will take over 3 months, broken promises to get this matter resolved.
Unbelievable is an understatement of the century. I will not be making any payment. I will and have record of all communications, Its' unfortunate I deleted the initial review on here as I thought my issue was resolved....
Dear Standard bank, I know I am just a drop in the ocean but I have been with this bank for so many years and honestly never did I imagine it will take over 3 months, broken promises to get this matter resolved.
Unbelievable is an understatement of the century. I will not be making any payment. I will and have record of all communications, Its' unfortunate I deleted the initial review on here as I thought my issue was resolved....
Standard Bank's replyOfficial
24 Oct 2024, 10:52Hi Binta
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Oct 2024, 10:52
Official
Hi Binta
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
BK
Binta K's updateReviewer Update
28 Oct 2024, 10:53Standard bank National anthem....
Still waiting on a call/ feedback/ email...
Hi Binta
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***********
Still waiting on a call/ feedback/ email...
Hi Binta
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***********
BK
Binta K's update28 Oct 2024, 10:53
Reviewer Update
Standard bank National anthem....
Still waiting on a call/ feedback/ email...
Hi Binta
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***********
Still waiting on a call/ feedback/ email...
Hi Binta
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***********
BK
Binta K's updateReviewer Update
04 Nov 2024, 14:01Another week, waiting on someone anyone to contact me.
If only the same effort could be put in resolving my issue as it is in replying with the Standard bank "anthem" on Hello Peter...
Meanwhile my account keeps accumulating fees...
If only the same effort could be put in resolving my issue as it is in replying with the Standard bank "anthem" on Hello Peter...
Meanwhile my account keeps accumulating fees...
BK
Binta K's update04 Nov 2024, 14:01
Reviewer Update
Another week, waiting on someone anyone to contact me.
If only the same effort could be put in resolving my issue as it is in replying with the Standard bank "anthem" on Hello Peter...
Meanwhile my account keeps accumulating fees...
If only the same effort could be put in resolving my issue as it is in replying with the Standard bank "anthem" on Hello Peter...
Meanwhile my account keeps accumulating fees...
Standard Bank's replyOfficial
04 Nov 2024, 14:10Dear Binta
We sincerely apologize for the delayed response.
We will request our team to reach out to you.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the delayed response.
We will request our team to reach out to you.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Nov 2024, 14:10
Official
Dear Binta
We sincerely apologize for the delayed response.
We will request our team to reach out to you.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the delayed response.
We will request our team to reach out to you.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
BK
Binta K's updateReviewer Update
12 Nov 2024, 10:27A whole month and some weeks, Standard bank is still investigating a case that's clearly more confusing than an average civil case... Thank God for all these proof of trying to out my matter to bed. I will not pay any additional fees.
Before you reply with your **** national anthem perhaps use that same energy to actually get someone to call me or send an email.
Before you reply with your **** national anthem perhaps use that same energy to actually get someone to call me or send an email.
BK
Binta K's update12 Nov 2024, 10:27
Reviewer Update
A whole month and some weeks, Standard bank is still investigating a case that's clearly more confusing than an average civil case... Thank God for all these proof of trying to out my matter to bed. I will not pay any additional fees.
Before you reply with your **** national anthem perhaps use that same energy to actually get someone to call me or send an email.
Before you reply with your **** national anthem perhaps use that same energy to actually get someone to call me or send an email.
Standard Bank's replyOfficial
12 Nov 2024, 12:40Dear Binta
Thank you for writing back to us and we sincerely apologize for the delay caused in this regard.
We will follow up with our team and we will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us and we sincerely apologize for the delay caused in this regard.
We will follow up with our team and we will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Nov 2024, 12:40
Official
Dear Binta
Thank you for writing back to us and we sincerely apologize for the delay caused in this regard.
We will follow up with our team and we will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us and we sincerely apologize for the delay caused in this regard.
We will follow up with our team and we will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
BK
Binta K's updateReviewer Update
20 Nov 2024, 12:13After another national anthem from STANDARD BANK, no one has bothered to make contact. 2 months later and still counting...
BK
Binta K's update20 Nov 2024, 12:13
Reviewer Update
After another national anthem from STANDARD BANK, no one has bothered to make contact. 2 months later and still counting...
BK
Binta K's updateReviewer Update
26 Nov 2024, 10:21Standard bank, amicable is all good if someone can actually bother to get back to me :-(.
3 months later no resolution...
3 months later no resolution...
BK
Binta K's update26 Nov 2024, 10:21
Reviewer Update
Standard bank, amicable is all good if someone can actually bother to get back to me :-(.
3 months later no resolution...
3 months later no resolution...