promise not kept

In settled my credit card last year , phoned spoke to Petronella and promised that I will be sorted out October 2014.After finding out I spoke to Cleodine 19 February 2015 said that was going to be escalated, then I shed for the Manager Rosetta , after a long hold on the phone she said she can't come to the phone.I was upset because you hold then the management none can speak to you.i closed my current account n about to close my business account. This is worse service ever.