Promise good service and failing to deliver

Eustice phoned me and asked me to move over to standerd bank from fnb with the promise of better benefits and services. It has been months that i have been struggling to get my card (business cheque account) with alot of excuses and always passing the buck to some other employees of standard bank. Excuses Witch also included the wrong name was printed on my card (ms. Mo***eng or other)that was link to my account. Witch have caused my business to suffer for i an unable to do purchases via internet. Losses in stock and affordability has costed me alot of regular cotumers. Fnb services are by far the best.