Prolonged aplication :***

We app**** for a substitution of debtors for a home loan on the 08th December 2017 The SLA I was informed would 5 working days ,it is the 16th of January '18 and we are still stagnant . The initial application ,we were captured as foreigners, when we are the South African Nationals ,a new application had to be submitted which took further 5 working days,no prioritisation placed on the request given the bank's error . I am awaiting for allocation of the attorneys SLA was further 5 working days by yesterday end of business ,this morning still no feedback ,I am told to wait until 12h00,further delays ... I am applaud by this lack of service and unnecessary prolong SLA