Progress payment assessors department Cape Town

I logged all my docs with Standard Bank on the 31st (Friday). Called 3 hours later to make sure they had everything they needed. They confirmed and advised that an assessment had been 'booked', someone would be in contact with me within 24 - 48 hours maximum. I have called them every day since to find out if all on track. Turns out Cape Town assessors department had no log of this. Someone senior in the JHB branch has been sending them countless emails, with no response. I have called 3 times at least Mon - Wednesday, its now Thursday. I have sent them a message on FB to which they said they'd be in contact - no contact has been made. I logged a complaint with on their complaints resolution centre, no contact has been made. I am now told a complaint can take 5 - 10 working days to be tended to, WHAT is the point I ask you in having a complaints department that takes longer than the actual problem would take? Construction is standing still on our home and contractors are waiting for money. Someone from the assessors department better call me today and make an appointment to go out and view the progress in order for us to FINALLY get our first draw. I am disgusted at the service!!!!!