Progress Payment

Last week Tuesday (27-Oct-2015) I submitted a progress payment request on my building loan. On Friday (30-Oct-2015) I received feedback at 13:05 that a payment will be processed which I then communicated to the builder. Since the funds had not cleared on the builder's account by yesterday (02-Nov-2015), I called the home loans centre and according to them the request was referred back to the assessors so no payment was processed.<br> <br> The turnaround time for a progress payment is 5 working days which expires today (03-Nov-2015) and I need for this to be resolved and the funds released to the builder by COB today because now I am looking like a **** to my builder with all these stories that I tell him. <br> <br> Please revert the Home Loans department back to a client facing function because your call centre consultants are just pathetic, they don't know anything. This whole system of working on faxes, emails and through the call centre is SIMPLY NOT WORKING.