Profit over Customer Service.

I'm a frustrated SASSA Pensioner. Coming from an era where I used to know my Bank Manager and he knew my circumstances, it is very frustrating in the current era of banking. I'm not homing in to Standard Bank alone because the new era of doing business. It's all about profits at the demise of Customer Service. Recently Fishhoek Branch was closed and at the same time Longbeach, the nearest next branch, was reduced to 1 Teller. To add to the frustration is that Longbeach only has 1 ATM where deposit can be made and is often out of order. Never mind the apologies for the inconvenience but the fact remains it is an inconvenience! Profit over Customer service. Dealing with staff is also a fact of self control because it appears that we as older citizens were used to different. It appears that this is no longer part of training. I'm venting about the bank but this is a universal experience with ALL Corporates and Big Business. Another fact of having to face realities is that I couldn't get finance for a newer car. I Couldn't supply a payslip. I run a small shuttle business and deal in cash. Even after having been with the bank for 35+ years and the bank having my complete history. The fact to have to accept that Pensioners are non Citizens is a difficult fact to accept.