profile deleted due to system upgrade

I went into standard bank approximately 2 months ago to apply for a credit card. The funds to be used for medical bills for my pregnant wife. I previously had a credit card with standard bank, my salary is paid into standard bank AND I have been a customer for over 12 years. During the application, the consultant was struggling due to technical issues. She said she would carry on trying and let me know. I waited and then went in a week or 2 later and she told me that during a system upgrade, my profile had been deleted and their technical support team would work on it and she would get back to me. I have sent numerous emails initiating a response and then only do I get feedback. The latest email was sent to the team leader who has still not responded. It is very disappointing to be treated this way as it is not an error on my part yet I am having to suffer. I tried to apply at another bank and it was declined due to affordability yet an account at a retail store was recently approved. I am very concerned as to how this is affecting other aspects of my life. Can someone please attend to this matter urgently. <br>