Professional institution NOT

Item: Standard Bank
Rating: 1
Author: Debbi A

I submitted a dread disease claim earlier in the year in writing of course. I received a telephone call in response. I have since submitted approximately 6 emails all of which have been totally ignored. How can a professional institution not give me a response in writing and then totally ignore my emails.

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Replies (1)

Standard Bank's replyOfficial

23 Nov 2018, 13:55

Dear Debbi
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply23 Nov 2018, 13:55

Official