GF
Garron F
1 reviews | Active since Feb 2016
10 Apr 2018, 18:56
Product Knowledge
I went to Zevenwacht Mall Standard Bank to apply for a personal loan and I was told by a consultant that I am unable to apply for a product reason being I do not bank with Standard Bank . I could tell she was unfriendly and had a bad day but I just said thank you and left . That is not how to service clients even if it's external clients ,because I also banked with Standard previously and I know that I was able to apply . Please train all staff to best of the ability to match the brand . I am not angry just disappointed and all I want is assistance . I could've went to any other bank but I chose your bank .
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Replies (2)
Standard Bank's replyOfficial
11 Apr 2018, 05:55Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Standard Bank's reply11 Apr 2018, 05:55
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Standard Bank's replyOfficial
12 Apr 2018, 10:31Dear Garron
Thank you very much for your posting.
I refer to our telephonic conversation and my email correspondence and can confirm that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Best regards,
Standard Bank's reply12 Apr 2018, 10:31
Official
Dear Garron
Thank you very much for your posting.
I refer to our telephonic conversation and my email correspondence and can confirm that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Best regards,