Prodeant Vexilla....i dont think so!!

I sent a email to info @standard bank DAYS ago..no reply or even acknowledgment of my email. I am over 70 and just asked if my debit card please be sent to me because Obviously its so dangerous for me to be out in public owing to the pandemic and me having pre-existent medical conditions. Also i had a bad fall about a week ago and am having trouble moving around. i had sent my grand daughter to the mall to run some errands on my behalf and my card was retained by the atm due to a power outage at the Mall. Also.. before cancelling my card i managed to send instant money order to my granddaughter to complete my errands as she couldn't even get help at the branch in the very same mall.She had to stand in ridiculously long ques at the Clearwater branch , one of the very few branches we even have left. The voucher did not arrive UNTIL i had to phone and ASK for it. And to add insult they just cut off my call and the next thing the voucher came. I have been with this bank for 30 plus years and i cant believe how HORRIBLE their service has become. Would it be SO much to ask , in light of the circumstance we are now living in, and due to the fact i would also have to endure LONG lines in the branch because they have closed so many, that out of courtesy a card be sent to me. i cannot do anything for myself now, and cant even make use of the app or internet banking to send money to a atm because it seems when you cancel your card you cant even transact on the app or internet banking also. PLEASE , all im asking is for my card to be sent to me, i also just have to say that the amount of complaints i am seeing on HP is VERY concerning.