Procrastination and incompetence

I should say I am very disgruntled and upset on the level of incompetence practiced by Standard Bank and its employees. During the second week of February I made an application for a credit card at Standard Bank, Mowbray and I was attended to by Natasha. I been sent back and forth for close to three months now, spending three or more hours in banking halls on a Saturday morning because that's the only time I can go to the bank because of work. I have had just about all the excuses that one might get, first I was told to come back and sign documents (that i had signed before), then I was told that they tried to call me but my phone went to voicemail (never received a single voicemail message). Next thing I go to the bank and I am told that they are offline so can't assist.As if not enough, I was told I have to wait because my application fell off the system but to be patient and will be called when application is approved. Then most recently, I contact the consultant that has been attending to all my quires and I am ignored on more than two occasions. <br> <br> To be honest I am beyond disappointed by this level of service and disrespect. I am not arguing that I am entitled to a credit card