MK
Marlize K
1 reviews | Active since Feb 2019
28 Sept 2021, 15:57
Processing DebiChecks without Approval, Agent dropping Phone in my Ear
Standard Bank just approvied a DebiCheck on my account without my Approval!!! After I held the line for 13 minutes, your agent Gugu felt it her right to drop the phone IN MY EAR when I insisted on proof that I approved the DebiCheck and I stated I want my money back. Now I must hold the line for 13 minutes again, with a great likelihood that I will get the same treatment again? This is ******* and PATHETIC service!!!! I want my money back and I want an apology from Gugu!!!!!!!
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Replies (2)
Standard Bank's replyOfficial
29 Sept 2021, 04:31Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Standard Bank's reply29 Sept 2021, 04:31
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
MK
Marlize K's updateReviewer Update
29 Sept 2021, 12:15Thank you. Still no resolution. I only require a reversal. Surely that cannot take so long? And your contact numbers does not reflect on this platform, so I cannot contact you. Can someone please call me? Or do I have to call in and waste money and time again?
MK
Marlize K's update29 Sept 2021, 12:15
Reviewer Update
Thank you. Still no resolution. I only require a reversal. Surely that cannot take so long? And your contact numbers does not reflect on this platform, so I cannot contact you. Can someone please call me? Or do I have to call in and waste money and time again?