Process that should have taken less than 48 hours is in its 10th day and still no response

<p>On the 24th of June, I app**** for an increase in RCP but todate I am still waiting for answer. The process should take less than 48 hours due to ***** alert on my profile, but it seems as if Catterall, Moegamat is hoping that the query will just disappear. I have been emailing throughout the week, either he ignore my emails or come up with an excuse and he is still waiting for ***** to come back to him, application ***** cleared me on Tuesday last week. This is so pathetic, it seems as if nobody withing the organisation knows how to deal with ***** alert and the only time i can get something going is when I have to fight my way through. Not even his team leader has a clue on how to deal with the matter. The Facebook team is just as useless</p>