Procedures Etc

I loaded airtime using internet banking, but it did not load my airtime, I had to call in 3 times to get my final answer! the first time the phone got cut off, the second time they wanted to give me cell c phone number and i must phone them my self.....but i pay for the service threw standard bank, if they have an agreement with cell c they need to make sure i get my airtime, but at this remark i was put on hold for 15 min without notification and i had to call in again and go threw the same process in which case i had enough and did it myself.