RF
Ruby F
1 reviews | Active since Jun 2012
29 Nov 2021, 16:47
Problems with STD Bank Call centre cutting my call.
I have been calling STD bank last week and wasted so much money trying to change my contact details on the system. I cannot do any transfers as I need to receive a OTP number. It is quite frustrating. Been with the bank forever and it looks like I will think about changing my bank very soon if this happens. Cannot deal with this ****.
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
30 Nov 2021, 02:50 Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax) ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax) ***
Standard Bank's reply30 Nov 2021, 02:50
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax) ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax) ***
Standard Bank's replyOfficial
02 Dec 2021, 10:15Dear Ruby
Thank you for allowing us the opportunity to look into your matter.
Your concerns have been addressed and your issue resolved.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA
Thank you for allowing us the opportunity to look into your matter.
Your concerns have been addressed and your issue resolved.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA
Standard Bank's reply02 Dec 2021, 10:15
Official
Dear Ruby
Thank you for allowing us the opportunity to look into your matter.
Your concerns have been addressed and your issue resolved.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA
Thank you for allowing us the opportunity to look into your matter.
Your concerns have been addressed and your issue resolved.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA