PROBLEMS WITH STANDARD BANK. AGAIN!

My standard bank credit card statement is usually received on 14th of each month. When I had not received it by well passed the 14th I phoned and spoke to someone at the enquiries and advised them I had not received my statement. They said another statement would be sent to me , the same day. Well that never happened. Today I checked my card account on the app and see standard bank have charged me R95 for two months copy statement. They are either making a mistake or deliberately *****ing money! Firstly, I never received my credit card statement which was due on 14th February and secondly, I never received the copy I asked for. Thirdly. if they do not send me a copy in the first place I refuse to pay for a copy. STANDARD BANK, SEND ME MY CRREDIT CARD STATEMENT FOR 14TH FEBRUARY AND CREDIT MY ACCOUNT WITH THE R95. IF NOT, I SHALL CLOSEMY ACCOUNT FORTHWITH!