1 reviews | Active since Aug 2009
Problems with online systems at Standard Bank (as usual)
Why has Standard Bank still got so many issues with anything to do with it's online systems?
This morning I needed to send money urgently via Instant Money. Encountered problems using both the App and Internet Banking. I called the Help Center and they confirmed that Instant Money was not working properly.
Solution: Drive to an ATM - withdraw cash - deposit cash into my FNB account and send via eWallet.
Then my UCount Card card is expiring. So I log into UCount, go to my profile to order a replacement card, get my OTP, and then get an error "There was an error ordering your UCount Rewards Card, call the UCount Rewards Contact Centre".
Does nothing online work???
I can see why you stopped using "Simpler. Better. Faster.", but nothing is "Moving forward" either. You have actually gone back into the dark ages...
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***