Problematic Account - STILL NO COMMUNICATION RECEIVED

Although the initial help that I received from the consultant at the branch was excellent, she was unable to fully help me and so-called escalated the whole situation up the line, the consultant stated to me that she would get back to me and give me feedback by Monday 4 pm. That was last week Monday, by Wednesday when there was still no response I emailed all the departments, that I thought could help me, I got automotive responses stating within 24 to 48 hours would be contacted, saying that I received emails from two of the departments stating it was not in their scope pf work. I still have not heard from the actual departments who can assist me AND THIS IS AFTER THE INITIAL 24 to 48 HOUR waiting period.