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JV
Johan V

1 reviews | Active since Mar 2009

20 Mar 2018, 16:05

Problem with Internet banking MyBills

STOP WORKING WHEN WE LINK BUSINESS ACC WITH MY PERSONNEL ACC. Standard Bank system worked on the old website November, now we have been having problems from December on your new site. We have paid bills payments once on the new site! Please fix your new website or let us use the old site. We have sent E-mails to you Customer Contact Centre E-mail Unit to the following persons: Darryl Hanubus, Olo Phuncu, John Sefatsa, Thamsanqa Lande, Gregory Solomons ,Khanyi Dlamini ,Thamsanqa Lande, Gregory Solomons [SR Ref No : ********** 3] [SR Ref No : ********** 5] [SR Ref No : ********** 6] [SR Ref No : ********** 3] [SR Ref No : ********** 2] [SR Ref No : ********** 4] [SR Ref No : ********** 0] NO ONE CAN HELP USE!!!!!!!!!!!!!!

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Replies (6)
Standard Bank
Standard Bank's reply20 Mar 2018, 16:08
Official

Thank you for posting your comments.

We are looking into your matter and will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
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JV
Johan V's update23 Mar 2018, 09:25
Reviewer Update
No help from Standard Bank only lip service and have closed the service request ********** 002 without fix the problem!!!
Standard Bank
Standard Bank's reply03 Apr 2018, 09:27
Official

Dear johan

Thank you for your posting.

I refer to our email correspondence with each other and can confirm that the matter is being looked at.

Kind regards

Clint Petersen

Complaint Resolution Centre

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JV
Johan V's update23 Apr 2018, 11:57
Reviewer Update
It's now 23 April 2018 and sill have a problem with MyBills no feedback and lip service from Clint Petersen!!!!
Standard Bank
Standard Bank's reply23 Apr 2018, 16:01
Official

Dear johan

Thank you for your comments.

An email response has been sent to you with regards to this issue.

Kind regards

Clint Petersen

Complaint Resolution Centre

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JV
Johan V's update23 Apr 2018, 16:31
Reviewer Update
Email from Standard bank "With all due respect to Mr Name, the system is working fine as we have no problems being reported from other customers that use My Bills." So no help from Standard bank customer does not know how the system work, the system did work then make mistake to link to my private account no do not work! Standard bank cannot fix the problem!