Problem from last year

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Client Name: C Du Toit ID Number: 681107****089 DR Number: ***

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We acknowledge receipt of your email and the contents thereof.

Kindly accepts our apology on the response sent on 15/02/2025.

We are in receipt of the transactional proof of payment.

The below payments which are not reflecting on the account, have been sent for trace and allocation.

- 02/10/2024 amount R2237.63

- 23/12/2024 amount R7939.03

Kindly note the tracing department takes between 3 to 5 working days to trace and allocate payments.

Once the payments have been allocated into the account, we will refer the account to our admin team, to process the refund to the client's Capitec account.

In the interim kindly advise if the account should be closed and paid-up letter issued, or if the client will continue using the account, where the account will be excluded from debt review once the refund has been processed.