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olivia T
1 reviews | Active since Jan 2015
26 May 2025, 11:49
Problem Bond
Good day Standard Bank of South Africa. Please tell me how ***** works. If you report potential *****, you get shrugged off, intimidated, and nobody can help you. So, tell me what the best way forward is, as I've got ***** that I need to report, but nobody wants to help me. They either intimidate me, like in the previous emails I've sent, or they phone me to intimidate me. There's a problem with a bond that's bonded with Standard Bank, but I've spoken to a few of your staff, and they can't find this bond, so there was never a legitimate home loan taken with you. So, tell me how we can come to the bottom of this and sort it out. What do I need to do? I would really appreciate your help. I don't like to complain, but can you assist me?
Helpful (0)
Replies (12)0
Replies (12)
Standard Bank's replyOfficial
26 May 2025, 11:51Good day Olivia,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply26 May 2025, 11:51
Official
Good day Olivia,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
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Hello Standard Bank,
I'd like to request your assistance in verifying a bond. We suspect that an individual may have registered a bond with your bank using our payment.not the individual. Can you please verify if a bond exists in your system and investigate its legitimacy?
olivia T's updateReviewer Update
26 May 2025, 12:14Hello Standard Bank,
I'd like to request your assistance in verifying a bond. We suspect that an individual may have registered a bond with your bank using our payment.not the individual. Can you please verify if a bond exists in your system and investigate its legitimacy?
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olivia T's update26 May 2025, 12:14
Reviewer Update
Hello Standard Bank,
I'd like to request your assistance in verifying a bond. We suspect that an individual may have registered a bond with your bank using our payment.not the individual. Can you please verify if a bond exists in your system and investigate its legitimacy?
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olivia T's updateReviewer Update
28 May 2025, 10:50Hi no feedback?
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olivia T's update28 May 2025, 10:50
Reviewer Update
Hi no feedback?
Standard Bank's replyOfficial
28 May 2025, 11:33Dear Olivia
Thank you for writing back to us.
We will flag this matter with our team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
We will flag this matter with our team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply28 May 2025, 11:33
Official
Dear Olivia
Thank you for writing back to us.
We will flag this matter with our team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
We will flag this matter with our team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
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olivia T's updateReviewer Update
29 May 2025, 08:59Hi no email
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olivia T's update29 May 2025, 08:59
Reviewer Update
Hi no email
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"Good day Standard Bank,
I'm reaching out regarding a property sale that took place in 2011, where the buyer obtained a home loan from your bank to purchase a property from us. We have all the necessary documents, including the title deeds. However, we're experiencing a discrepancy and need clarification on the payment details.
Could you please confirm which account the loan amount was disbursed to when the home loan was approved? We've been waiting four days for a response and would appreciate urgent assistance.
As I'm currently at work, I'd prefer to communicate via email and can provide all relevant documents. Please contact me as soon as possible.
Thank you for your prompt attention to this matter."
olivia T's updateReviewer Update
29 May 2025, 09:18"Good day Standard Bank,
I'm reaching out regarding a property sale that took place in 2011, where the buyer obtained a home loan from your bank to purchase a property from us. We have all the necessary documents, including the title deeds. However, we're experiencing a discrepancy and need clarification on the payment details.
Could you please confirm which account the loan amount was disbursed to when the home loan was approved? We've been waiting four days for a response and would appreciate urgent assistance.
As I'm currently at work, I'd prefer to communicate via email and can provide all relevant documents. Please contact me as soon as possible.
Thank you for your prompt attention to this matter."
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olivia T's update29 May 2025, 09:18
Reviewer Update
"Good day Standard Bank,
I'm reaching out regarding a property sale that took place in 2011, where the buyer obtained a home loan from your bank to purchase a property from us. We have all the necessary documents, including the title deeds. However, we're experiencing a discrepancy and need clarification on the payment details.
Could you please confirm which account the loan amount was disbursed to when the home loan was approved? We've been waiting four days for a response and would appreciate urgent assistance.
As I'm currently at work, I'd prefer to communicate via email and can provide all relevant documents. Please contact me as soon as possible.
Thank you for your prompt attention to this matter."
Standard Bank's replyOfficial
29 May 2025, 10:45We’ve shared your request with the relevant team, and they’re currently looking into it.
They’ll get back to you with feedback as soon as possible.
Your paitence is vauled and appreciated.
Kind regards,
Standard Bank Hello Peter Team
***
They’ll get back to you with feedback as soon as possible.
Your paitence is vauled and appreciated.
Kind regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply29 May 2025, 10:45
Official
We’ve shared your request with the relevant team, and they’re currently looking into it.
They’ll get back to you with feedback as soon as possible.
Your paitence is vauled and appreciated.
Kind regards,
Standard Bank Hello Peter Team
***
They’ll get back to you with feedback as soon as possible.
Your paitence is vauled and appreciated.
Kind regards,
Standard Bank Hello Peter Team
***
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olivia T's updateReviewer Update
30 May 2025, 13:47Good Day,
I sent a email yesterday no Acknowledgment, Please assist.
Regards Nadia
I sent a email yesterday no Acknowledgment, Please assist.
Regards Nadia
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olivia T's update30 May 2025, 13:47
Reviewer Update
Good Day,
I sent a email yesterday no Acknowledgment, Please assist.
Regards Nadia
I sent a email yesterday no Acknowledgment, Please assist.
Regards Nadia
Standard Bank's replyOfficial
30 May 2025, 14:20Dear Olivia
Please note that we will follow up with the agent dealing this matter.
We will be in touch with further feedback.
Kind regards,
Standard Bank Hello Peter Team
***
Please note that we will follow up with the agent dealing this matter.
We will be in touch with further feedback.
Kind regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply30 May 2025, 14:20
Official
Dear Olivia
Please note that we will follow up with the agent dealing this matter.
We will be in touch with further feedback.
Kind regards,
Standard Bank Hello Peter Team
***
Please note that we will follow up with the agent dealing this matter.
We will be in touch with further feedback.
Kind regards,
Standard Bank Hello Peter Team
***
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olivia T's updateReviewer Update
02 Jun 2025, 11:02Urgent: Update on ***** Investigation -
Dear Standard Bank Team,
It's been 6 days
Could we please get an update on the matter
Dear Standard Bank Team,
It's been 6 days
Could we please get an update on the matter
oT
olivia T's update02 Jun 2025, 11:02
Reviewer Update
Urgent: Update on ***** Investigation -
Dear Standard Bank Team,
It's been 6 days
Could we please get an update on the matter
Dear Standard Bank Team,
It's been 6 days
Could we please get an update on the matter
oT
olivia T's updateReviewer Update
02 Jun 2025, 11:54Good day,
I've received an email from the National Financial Ombud Scheme (NFO). Have you received it as well? I don't want double investigation to be done.
CASE REFERENCE NUMBER: ***
Regards,Nadia Du Toit"
I've received an email from the National Financial Ombud Scheme (NFO). Have you received it as well? I don't want double investigation to be done.
CASE REFERENCE NUMBER: ***
Regards,Nadia Du Toit"
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olivia T's update02 Jun 2025, 11:54
Reviewer Update
Good day,
I've received an email from the National Financial Ombud Scheme (NFO). Have you received it as well? I don't want double investigation to be done.
CASE REFERENCE NUMBER: ***
Regards,Nadia Du Toit"
I've received an email from the National Financial Ombud Scheme (NFO). Have you received it as well? I don't want double investigation to be done.
CASE REFERENCE NUMBER: ***
Regards,Nadia Du Toit"
Standard Bank's replyOfficial
02 Jun 2025, 12:38Dear Olivia
Thank you for flagging this matter.
We will follow up with our team and we will be in touch.
Kind regards,
Standard Bank Hello Peter Team
***
Thank you for flagging this matter.
We will follow up with our team and we will be in touch.
Kind regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Jun 2025, 12:38
Official
Dear Olivia
Thank you for flagging this matter.
We will follow up with our team and we will be in touch.
Kind regards,
Standard Bank Hello Peter Team
***
Thank you for flagging this matter.
We will follow up with our team and we will be in touch.
Kind regards,
Standard Bank Hello Peter Team
***