Probably the worst bank in SA

I have banked with Standard Bank for over 60 years - why? I don't know! Today I made an Internet purchase of R8000+ . I received the OK from the bank on the internet. Later I received a SMS saying my card blocked - I must phone a certain number. I rushed home, 20kms - and phoned. The number did not work. I tried for and hour. The number did not work. I phoned the ***** division number and after being verified - 11 minutes 47 seconds later - I was told my card was unblocked and the purchase would be OK.\ Well the purchase was not ok. and I cannot use my card. Standard Bank are responsible for me loosing the purchase and having to travel unnecessary kms due to their incompetence. Needless to say I will DEFININATELY stop banking Standard very soon. Capitec is really a great bank .