Probably the worse bank in South Africa

I have been trying for 4 months to get Standard Bank to change my email address.. A lady called Reshika assisted me by sending me forms to sign which I returned together with my proof of address etc.. Rashika passes the forms onto the correct dept. Since then I have no mail from Standard Bank. I have followed up so many times but yet they refuse to change the account. The credit card details have written to me asking questions which I answered. Still they Refuse!! I do not know my account details for credit card payments as they refuse to send accounts to me. I have raised this matter on hello Peter before but got no help from Standard Bank. I might mention I am elderly and live 40 kms away from a Standard Bank branch and have trouble getting there.