Private Client-Bad Service Homeloans

So it seems that this is the only way I can communicate with Standard Bank. I am in the process of selling my current house and buying a new one all through Standard Bank. The transfer attorney made a mistake and asked for cancellation figures on my property prematurely. As most people we put all our savings into our bond. I needed to transfer enough money from the old bond to pay my deposit and registration fees on the new bond. This is supposed to be a very simple process, you submit a letter to withdraw your cancellation and 6 hours later the block on the account is lifter. Through our bond originator, my PRIVATE banker, a personal call to Standard Bank home loans, and the attorney we are on day three with no end in sight. I can still not access the account to withdraw any of MY money. The worst of all is that two families transactions are now on hold because Standard bank cannot support a simple request, and now it looks like everyone will be losing out on the properties they wanted to buy.