Private banking - worst decision

<p>Hi, <br />I upgraded my account to the young professional private banking account. There was someone eager to help me. That's where it stops. My card took 2 weeks to arrive, once it arrived it was the incorrect one. Another week went by. Both occasions I had to come into the branch to collect my card ?!?! Because of this my internet banking card details had to change. After about the 4th call I got this right. To my horror I found that my online payment limit was set at R0. After calling your call centre AGIAN to change this I was told to go into the branch. Lastly I recently app**** for revolving credit with SB which I got. I had to drop my forms at your offices in town (taking time out of my work day). Cape Town BTW. Ridiculous. The final straw was this morning when I found a payment I had made on the 25th came off a second time. I checked that I may have set a recurring payment but this was not the case. I then got fed up and enquired about closing my account. I told I was not going to be refunded the 1200 rand for the initiation fee for the revolving credit I had set up, even though this was not touched ! I can't understand this. I have been a standard bank user all my life and I would think I deserve a little more than this. The level of service I have received really doesn't match the amount I pay for banking fees. Unacceptable !!!</p>