CR
Carla R
1 reviews | Active since Oct 2020
20 Jun 2022, 09:34
Private Banking - Waste of time
We were in contact with Standard bank Private banking and Lauren Solomon was appointed as our private banker. We approached her with regards to increasing our overdraft. She emailed us the paperwork on the 7th March and it was sent back to her the 9th March. Since then I have followed up 10, 14 and 22 March in order to get feedback but to this day we have not heard anything from her since. Very strange and shocking service as she also advised that she will look at our current insurance policy and see if she cannot offer us anything better. Not sure what the purpose is of a private banker if they cannot bother contacting or responding to their clients?
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Standard Bank's replyOfficial
20 Jun 2022, 10:51Good day Carla
This is not the level of service we strive for. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
This is not the level of service we strive for. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply20 Jun 2022, 10:51
Official
Good day Carla
This is not the level of service we strive for. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
This is not the level of service we strive for. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team