Private Banking - Technical difficulties reported 4 weeks ago, still not resolved!

<p>I have been struggling for some time now to send a proof of payment to my recipients when making an EFT. I decided to report the problem when I had a payment where I needed to submit the POP for admin purposes and to claim the money back.</p> <p> </p> <p>This was reported on the 4th of May for the first time and later through various other cahnnels (the internet payment site, dedicated private banking email address and my own private banker). Each time they will only refer me to someone else, and later (much later) I am informed by email or sms that it has been resolved. This is however far from the truth and the problem still persist.</p> <p> </p> <p>Will my problem ever be resolved?</p> <p> </p> <p>Regards </p>