WF
Walter F
1 reviews | Active since Dec 2019
31 Dec 2019, 15:48
Private Banking Team is lying to customers
The consultants at Standard Bank Private banking **** to me by saying the finance application is submitted they just waiting for approval from credit. When I followed up a couple of days later, I was told they could not find my application, I need to submit the documents again.
This is disgraceful and pathetic
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
01 Jan 2020, 05:30Hello Walter,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply01 Jan 2020, 05:30
Official
Hello Walter,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's replyOfficial
09 Jan 2020, 15:48Dear Walter Ferreira
Thank you once again for posting your comments.
We have been informed that the private banker has made contact with you and the matter has been addressed.
Kind regards
Complaint Resolution Centre
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***
Thank you once again for posting your comments.
We have been informed that the private banker has made contact with you and the matter has been addressed.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply09 Jan 2020, 15:48
Official
Dear Walter Ferreira
Thank you once again for posting your comments.
We have been informed that the private banker has made contact with you and the matter has been addressed.
Kind regards
Complaint Resolution Centre
***
***
Thank you once again for posting your comments.
We have been informed that the private banker has made contact with you and the matter has been addressed.
Kind regards
Complaint Resolution Centre
***
***