LM
Lebo M
1 reviews | Active since Jan 2020
05 May 2025, 14:54
Private banking standardbank
8 months ago I went from prestige to private banking at standard bank. Little fid I know I was making a mistake cause the service is horrible. I fact there's a serious lack of service, I get sent from pillar to post. I send mail and no responses. I got assigned to two consultants but hardly received assistance when I needed it. I requested another banker, still the same issue. I complained to head of private banking mogale:Boopane Mohono, this is week 3 now. I have even asked assistance from the person responsible for onboarding to Pbanking ,Marcia. I'm receiving no value for private banking as compared to Prestige banking. But paying for Pbanking bank fees. Horrible service from standard bank
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
05 May 2025, 15:01 Dear Lebo M,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply05 May 2025, 15:01
Official
Dear Lebo M,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
LM
Lebo M's updateReviewer Update
12 May 2025, 13:32Its a new week, I last posted on this matter on the 5th May. To date it still has not been resolved by standardbank.
I'm yet to receive the service that I'm being charged for monthly for the private banking fees.
Standard bank assigned Andre to my profile, made contact once and promised to get back to me. To date nothing, I even sent him mail last week, no response.
I'm yet to receive the service that I'm being charged for monthly for the private banking fees.
Standard bank assigned Andre to my profile, made contact once and promised to get back to me. To date nothing, I even sent him mail last week, no response.
LM
Lebo M's update12 May 2025, 13:32
Reviewer Update
Its a new week, I last posted on this matter on the 5th May. To date it still has not been resolved by standardbank.
I'm yet to receive the service that I'm being charged for monthly for the private banking fees.
Standard bank assigned Andre to my profile, made contact once and promised to get back to me. To date nothing, I even sent him mail last week, no response.
I'm yet to receive the service that I'm being charged for monthly for the private banking fees.
Standard bank assigned Andre to my profile, made contact once and promised to get back to me. To date nothing, I even sent him mail last week, no response.
Standard Bank's replyOfficial
12 May 2025, 14:09Dear Lebo
We will follow up with our team and we will be in touch.
Please be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Please be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply12 May 2025, 14:09
Official
Dear Lebo
We will follow up with our team and we will be in touch.
Please be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Please be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
LM
Lebo M's updateReviewer Update
12 May 2025, 16:32Received mail from Russon.
He says he was given info and direction from Nalisha, his fellow private banking colleague, that i wanted to go back to prestige. This after he phoned me and promised to call back next day. To date no call.
Instead he's responding to my 2nd email to him after ignoring my 1st one for a week.
Who is in charge of this standard bank Mogale region private banking?
He says he was given info and direction from Nalisha, his fellow private banking colleague, that i wanted to go back to prestige. This after he phoned me and promised to call back next day. To date no call.
Instead he's responding to my 2nd email to him after ignoring my 1st one for a week.
Who is in charge of this standard bank Mogale region private banking?
LM
Lebo M's update12 May 2025, 16:32
Reviewer Update
Received mail from Russon.
He says he was given info and direction from Nalisha, his fellow private banking colleague, that i wanted to go back to prestige. This after he phoned me and promised to call back next day. To date no call.
Instead he's responding to my 2nd email to him after ignoring my 1st one for a week.
Who is in charge of this standard bank Mogale region private banking?
He says he was given info and direction from Nalisha, his fellow private banking colleague, that i wanted to go back to prestige. This after he phoned me and promised to call back next day. To date no call.
Instead he's responding to my 2nd email to him after ignoring my 1st one for a week.
Who is in charge of this standard bank Mogale region private banking?
Standard Bank's replyOfficial
12 May 2025, 16:49Dear Lebo
Thank you for the feedback.
We will request our team to review this matter and get back to you.
Please be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for the feedback.
We will request our team to review this matter and get back to you.
Please be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply12 May 2025, 16:49
Official
Dear Lebo
Thank you for the feedback.
We will request our team to review this matter and get back to you.
Please be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for the feedback.
We will request our team to review this matter and get back to you.
Please be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***