Private Banking service is total failure

I tried Standard Bank Private and Signature banking after more than 40 years of being a normal basic client. It was a total disaster where Private bankers’ behaviour and attitude showed they are more status bound than actually doing the work. Total mess up from day one of private banking for me and my wife as per past hellopeter comments. I don’t want to name and shame but will do so if the Executive team from the Ivory towers do not step in and assist. In very short summary, I had a very bad experience since November 2019 signing up for Private banking. 3 private bankers made me run from pillar to post never being available and I only met the last private banker lady at her convenience of at her offices in Sandton between 9am and 3pm. Not a single private banker was able to deliver as per Private bank catalogue offering that is used to entice customers. The Private banker lady made lots of promises and at face to face meeting was happy to KEEP me as client then failed to deliver .When I followed up she conveniently states that she is not taking me on as client by email. I reply to her from a plane just before taking off to South America and vent my frustration that I want my account cancelled from 1 January 2020.Another month of running around and a STD Bank team leader is helping together with a prestige banker to resolve the past 3 private bankers mess up. They have been unsuccessful due to the red tape and elusive behaviour of the private banking team. I follow up twice weekly with the prestige banker but can see that she is struggling and almost 3 months later, we seem to be losing against the private bankers that are not cooperating. My request is simple, refund me for the unwarranted deductions taken from airport lounge visits on lounge key, refund all unwarranted and ******* expenses which I never requested, ******* deductions for credit facilities that I never asked to pay for, card renewal fees that I did not authorise and provide a full recon statement for me to verify and agree with. Then the Private bank account must be closed immediately. 3 months if far too long to sort this matter while the bank continues to pay the highly egoistic and elusive private bankers while they make the Prestige banker, STD bank team leader and myself run in circles. I want this it end like right now as cannot play the Private bankers one sided game any longer. I need help or will start a full blown name and shame program on social media and all public websites to get the awareness of all private banking clients who will see my frustration and reconsider banking with Standard Bank Private bankers that cannot deliver or remain elusive to hide their tracks. Yes these private bankers are still are getting away till this day and are really untouchable sadly. In the interim, I have moved by business and investment accounts to FNB to test their services delivery and honesty. Unhappy Standard bank Private bank client.